About the job
Join Carvana, the fastest-growing used automotive retailer in U.S. history, as a Customer Service Delivery Advocate! We are seeking enthusiastic individuals with a minimum of 2 years of customer-facing experience to embark on an exciting career with us.
Our Customer Advocates play a crucial role in bringing joy back to the car-buying experience, whether by delivering happiness directly to our customers or engaging with the local community. Are you ready to embrace the 'Hauler-Life'?
Shift Requirements: This position requires availability for shifts from 7 AM to 5 PM, 9 AM to 7 PM, or 11 AM to 9 PM, including weekends. Days off will rotate between weekdays and weekends.
Unlock Your Earning Potential!
We offer a competitive starting hourly rate of $19/hour, with significant opportunities for growth based on performance. Here’s a glimpse of our pay progression:
- Pay Range: $19-$21 hourly
- Starting Pay: $19/hour
- At 3 Months: $19.50/hour
- At 6 Months: $20/hour
In your first year, you can progress from $19/hour to $21/hour through our performance-based Careers Not Jobs program, featuring four merit opportunities each year. Eligible team members can receive an additional $0.50 pay increase every 90 days!
Additionally, Market Operations may offer other performance-based incentive programs tailored to your location, potentially unlocking even greater earnings.
Benefits + Perks:
Carvana is committed to the success of our team members because we believe that when our team thrives, we all thrive. Here’s how we invest in you:
- Compensation: Competitive, Performance-Based Compensation PLUS 401(k) with Carvana match, plus opportunities for overtime during peak seasons.
- Fast Track Advancement Opportunities: High performers can achieve higher pay rates sooner. Your hard work and exceptional performance will be recognized.
- Health & Wellness: 100% company-paid healthcare premiums, along with dental and vision benefits. We also offer a wellness program to support your mental, physical, and financial health, and a pet care savings program to keep your furry friends healthy and happy.
- Time Off & Work-Life Balance: Generous paid time off starting at 13 days in the first year and increasing to 20 days thereafter.
- Education Support: We encourage your growth and learning with educational assistance programs.

