About the job
Join Carvana as a Customer Service Delivery Advocate! We are seeking enthusiastic individuals with a minimum of 2 years in customer-facing roles. As the fastest-growing used automotive retailer in U.S. history, Carvana is revolutionizing the car-buying experience by reintroducing joy into the process!
Our Customer Advocates play a vital role in delivering happiness to customers right at their driveways and engaging in our local communities. Are you ready to embrace the 'Hauler-Life' with us?
Shift Requirements: The position requires flexibility with hours from 7 AM to 5 PM, 9 AM to 7 PM, or 11 AM to 9 PM. Applicants must be available to work 7 days a week, with days off rotating between weekdays and weekends.
Unlock Your Earning Potential!
Start with a competitive hourly rate of $18, with clear opportunities for growth based on your performance. Here’s how your pay can progress:
- Pay Range: $18 - $20 per hour
- Starting Pay: $18/hr
- At 3 Months: $18.50/hr
- At 6 Months: $19/hr
By your first year, you can elevate your pay from $18/hr to $20/hr through our performance-based 'Careers Not Jobs' program, which offers four merit opportunities annually. Additionally, eligible team members can receive a $0.50 increase every 90 days based on performance.
Performance-based incentives may also be available through Market Operations, providing even greater earning potential!
Benefits + Perks: At Carvana, we invest in our team members’ success. Here’s how we support you:
- Compensation: Competitive, performance-based pay PLUS a 401(k) plan with company match and opportunities for overtime during peak seasons.
- Fast Track Advancement: High-performing individuals can achieve higher pay rates sooner based on their contributions.
- Health & Wellness: Enjoy 100% company-paid healthcare premiums along with dental and vision coverage. Our wellness program supports your mental, physical, and financial well-being, and we also offer a pet care savings program.
- Time Off & Work-Life Balance: Generous paid time off (13 days in the first year, increasing to 20 days thereafter).
- Education Support: We promote continuous learning and growth.

