About the job
At Carvana, we are on the lookout for passionate Customer Service Delivery Advocates who possess a minimum of two years of experience in customer-facing roles. Join us in shaping an exhilarating career at Carvana, recognized as the fastest-growing used automotive retailer in U.S. history and one of the four quickest companies to break into the Fortune 500!
Our Customer Advocates play a pivotal role in transforming the car-buying experience, whether by delivering joy to customers in their driveways or engaging with the local community. Are you ready to embrace the 'Hauler-Life' and make a difference?
Shift Requirements: This position requires availability for shifts between 7 am - 5 pm, 9 am - 7 pm, or 11 am - 9 pm, with a commitment to working seven days a week. Days off will rotate between weekdays and weekends.
Unlock Your Earning Potential!
We offer a competitive starting hourly rate of $24/hr with substantial growth opportunities based on performance. Your earning potential can increase rapidly:
- Pay Range: $24-$26 hourly
- Starting Pay: $24/hr
- At 3 Months: $24.50/hr
- At 6 Months: $25/hr
During your first year, you can elevate your pay from $24/hr to $26/hr through our performance-based Careers Not Jobs program, which offers four merit opportunities each year. Eligible team members can enjoy an additional $0.50 increase in pay every 90 days.
But that’s not all! Market Operations may provide additional performance-based incentive programs tailored to your location, potentially unlocking even greater earnings.
Benefits + Perks:
We are dedicated to investing in our team members’ success because when our team members thrive, we thrive. Here’s how we support you:
- Compensation: Competitive, Performance-Based Compensation PLUS 401(k) with Carvana match, with opportunities for overtime during peak seasons.
- Fast Track Advancement Opportunities: Exceptional performers can achieve higher pay rates sooner based on performance. Your hard work and outstanding contributions will be recognized.
- Health & Wellness: 100% Company Paid Healthcare Premiums, along with Dental and Vision benefits. Our wellness program supports mental, physical, and financial health. We understand pets are family too! Benefit from our pet care savings program.
- Time Off & Work-Life Balance: Generous paid time off (13 days in the first year, increasing to 20 days thereafter).
- Education Support: We provide financial assistance for your continued education.

