About the job
Join Our Team at Clutch:
Are you ready to transform the automotive industry? At Clutch, we're on a mission to revolutionize how people buy, sell, and own cars.
As Canada's leading online used car retailer, we pride ourselves on providing an effortless car-buying experience. Customers can explore a wide array of vehicles from the comfort of their homes, have their chosen car delivered right to their doorstep, and enjoy our 10-Day Money-Back Guarantee. This is just the beginning of what we offer!
Recognized for five consecutive years on the Globe & Mail’s Top Growing Companies in Canada list, as well as featured in Deloitte’s Technology Fast 50™ and Fast 500™ rankings, we are eager to welcome motivated, inquisitive, and dedicated individuals to our expanding team.
Founded in 2017 and headquartered in Toronto, Clutch operates across Ontario, New Brunswick, Nova Scotia, British Columbia, and Prince Edward Island. We are proudly backed by esteemed investors including D1 Capital, Canaan, Real Ventures, BrandProject, and Upper90. For more information, visit clutch.ca.
Your Role:
As we rapidly grow, we are seeking a Customer Service Delivery Advocate to represent our brand at our inaugural retail location in Bayshore Mall, Ottawa. You will be the first Clutch team member our customers encounter when they pick up or sell their vehicle. This role empowers you to go above and beyond to ensure that each customer enjoys a remarkable and personalized experience in this vibrant customer-focused position.
Key Responsibilities:
- Provide an exceptional experience to every customer.
- Utilize outstanding customer service skills to address customer needs, resolve issues, and ensure satisfaction at every interaction.
- Exhibit keen attention to detail while inspecting vehicles, assessing both cosmetic and mechanical aspects to identify any potential concerns, guaranteeing top-notch service quality.
- Efficiently complete customer paperwork and maintain thorough notes in our customer tracking system within our new facility.
- Collaborate with team members by assisting with various tasks as needed.

