About the job
We are seeking a dedicated Customer Service Dispatcher to join the UBEO Business Services team in Owings Mills, MD. In this role, you will be pivotal in ensuring an exceptional customer experience by efficiently handling service requests, prioritizing calls, and providing vital support to our technicians.
Key Responsibilities:
- Handle incoming customer requests for services and supplies, entering data into E-Auto.
- Prioritize calls and dispatch information to the appropriate technician within the specified area.
- Schedule service calls and preventative maintenance for technicians based on urgency, location, and equipment type.
- Process auto replenishment orders for specific customers.
- Audit and manage delivery schedules daily for next-day equipment delivery and removal.
- Provide technical assistance and implement call avoidance strategies to expedite service response and minimize unnecessary service calls.
- Complete additional duties as assigned.
Essential Skills:
- Exceptional verbal and written communication skills.
- Proficient in MS Office Suite, particularly Word, Excel, and Outlook.
- Accurate data entry skills with strong attention to detail.
- Demonstrated commitment to customer service and satisfaction.
- Able to multitask effectively in a fast-paced environment.

