About the job
Join Our Team as a Customer Service Manager
About Us:
The Garage Jeannine Boulianne, a proud member of the Coopérative La Nord-Côtière, is a well-established mechanical workshop known for its exceptional human service, reliability, and positive team atmosphere.
Located in Les Escoumins, our garage caters to a loyal local clientele as well as numerous workers and visitors passing through.
Our team is characterized by its close relationships with customers, collaborative spirit, and unwavering commitment to delivering prompt, professional, and transparent service.
We are seeking a friendly, organized, and service-oriented individual to join our team, someone who can build trust with customers and assist in the daily management of operations.
Your Daily Responsibilities:
As the first point of contact for customers, you will play a crucial role in enhancing their experience at our garage.
Your role will involve ensuring smooth scheduling of appointments, billing, and follow-ups, while supporting management in the continuous improvement of our services.
Customer Reception and Relations
- Greet customers with professionalism, a smile, and empathy.
- Respond to calls and emails, scheduling appointments based on technician availability and estimated job durations.
- Provide clear explanations regarding the necessary work, estimates, and timelines.
- Conduct follow-ups after repairs (10 days) and quotes (7 days) to assess satisfaction and foster customer loyalty.
- Ensure every customer leaves the workshop satisfied and well-informed.
Billing and Administration
- Accurately issue invoices with attention to detail.
- Prepare and follow up on quotes and completed work.
- Keep customer files, payments, and work orders up to date.
- Assist the manager with inventory tracking of parts and supplies.
- Generate reports on performance indicators (satisfaction, timelines, appointment volume) as needed.
Communication and Coordination
- Work closely with the workshop manager and mechanics to prioritize interventions and effectively manage workdays.
- Facilitate communication between customers and technicians to ensure mutual understanding of needs.
- Participate in improving internal processes for customer service.
- Help maintain a positive work environment based on respect and collaboration.
Desired Profile: