About the job
Join the leading mobility provider in Belgium and become the voice of our exceptional customer service team! At Enterprise Rent-A-Car in Tongeren, you will be empowered to assist customers effectively while enjoying the camaraderie of a warm family business, where team lunches and legendary parties are the norm. Contribute directly to the success of Enterprise Rent-A-Car, and benefit from a stable contract with a competitive benefits package.
Key Responsibilities
In our Customer Service department, you will ensure timely and accurate customer support. Your responsibilities will include:
Engaging with customers via phone and email
Proactively following up with customers on their cases
Daily monitoring of open reservations and fleet management at agencies
Extending current customer contracts, updating customer details, etc.
Generating invoices
Resolving customer complaints