About the job
About Us:
Since 1998, Unibody Autotech Collision has earned its reputation as a premier provider of automotive repair and collision services in Honolulu. With over two decades of expertise, our dedicated team of skilled technicians—boasting a collective experience of over 43 years—strives to deliver a seamless and efficient experience for customers following an accident. Our unwavering commitment to exceptional service and customer satisfaction distinguishes us in the collision repair sector.
Position Overview:
We are on the lookout for two passionate and customer-oriented Customer Service Representatives to enhance our team. While prior experience in the collision repair industry is advantageous, we are open to training motivated individuals with strong communication skills and a genuine desire to provide outstanding customer service.
Key Responsibilities:
- Welcome and assist customers in a courteous and professional manner.
- Handle phone calls, respond to emails, and address customer inquiries regarding repair services and procedures.
- Organize appointments and collaborate with technicians to ensure prompt service delivery.
- Keep customers informed about the progress of their vehicle repairs.
- Manage repair orders and oversee documentation associated with customer transactions.
- Effectively resolve customer issues and complaints, ensuring a positive experience for all clients.
- Maintain precise records and document all customer interactions.
Why Join Us?
- Attractive salary with potential for career growth.
- Comprehensive benefits package.
- Supportive and vibrant team environment.
- Training and development opportunities to bolster your skills and knowledge.
Unibody Autotech Collision is an equal opportunity employer. We celebrate diversity and are devoted to fostering an inclusive workspace for all employees.