About the job
With a remarkable history spanning over 40 years in the healthcare sector, Bioiatriki Group stands as the premier provider of Primary Care services in Greece. Committed to medical excellence and digital innovation, we are dedicated to advancing health and science while providing career opportunities for a specialized workforce.
At Bioiatriki, our people are the "heart" of our organization, actively supporting our vision to meet the healthcare needs of every individual and contribute to a Better Quality of Life for All! Guided by our values of Empathy, Excellence, Vision, and Responsibility, we foster a workplace environment that promotes diversity and inclusion, nurturing the potential of our team.
Currently, we are seeking Customer Service Representatives for our Diagnostic Centers.
Position Objective
To provide high-quality service and accurate information to patients, ensuring optimal experiences with our Group's services.
Key Responsibilities
- Welcome and assist patients with promptness and accountability.
- Enter requested medical tests into the software system.
- Schedule and confirm medical appointments.
- Deliver medical results to patients.
- Adhere to procedures regarding Personal Data Management.
Requirements
- Degree from a Higher Education Institution (AEI), Technological Educational Institute (TEI), or Vocational Training Institute (IEK).
- Previous experience in a similar role within the healthcare sector, in a call center (appointment scheduling for IKA-EOPY) or as a secretary (insurance company) is preferred.
- Knowledge of touch typing is considered an additional asset.
- Flexibility to work in varying shifts/hours.
- Proficiency in English and computer skills.
Candidate Profile
- Human-centered approach and commitment to delivering high-quality services.
- Strong sense of responsibility, courtesy, and patience.
- Excellent communication skills and team spirit.
Benefits
- Group Life and Hospitalization Insurance.
- Continuous training and unlimited access to the Group's online training and development platform.
- Opportunities for career advancement in a modern and meritocratic environment.

