DEC/College degree accompanied by a minimum of 2 years of experience in a customer service role.Proficient in Microsoft Office Suite with strong computer skills.Experience with SAP is highly desirable.Familiarity with Salesforce is considered an asset.Bilingual proficiency in English and French, with fluency in French preferred but not mandatory outside Quebec.Demonstrated organizational, time management, and prioritization skills.
About the job
Process customer orders received from Sales Representatives, entering details accurately and facilitating payment processing while coordinating with the logistics team for timely delivery.
Ensure each order is verified for product specifications, quantity, pricing, shipping dates, and any special requirements, including necessary export and technical documentation.
Collaborate with Team Leads, Production, and Inventory Planning to guarantee on-time product delivery.
Handle inbound customer inquiries via phone and email, providing essential product knowledge, order details, pricing information, and documentation assistance.
Maintain high levels of customer satisfaction by coordinating with various teams to address issues such as returns, credits, delays, or claims when necessary.
About Sika Canada Inc.
Sika Canada Inc. is a subsidiary of the globally recognized Sika Group, specializing in the development and manufacturing of innovative construction products for the building and civil engineering sectors. Our offerings include solutions for concrete repair, protection, structural reinforcement, waterproofing, and various flooring systems. Additionally, we cater to the home improvement market with a diverse range of consumer solutions. With regional offices and manufacturing facilities across Canada, Sika Canada employs over 450 dedicated professionals and adheres to ISO 9001 and 14001 standards, emphasizing quality and environmental responsibility.
This job posting is no longer active and is not accepting applications.
Customer Service Representative (Concrete) - 6 Month Contract
DEC/College degree accompanied by a minimum of 2 years of experience in a customer service role.Proficient in Microsoft Office Suite with strong computer skills.Experience with SAP is highly desirable.Familiarity with Salesforce is considered an asset.Bilingual proficiency in English and French, with fluency in French preferred but not mandatory outside Quebec.Demonstrated organizational, time management, and prioritization skills.
About the job
Process customer orders received from Sales Representatives, entering details accurately and facilitating payment processing while coordinating with the logistics team for timely delivery.
Ensure each order is verified for product specifications, quantity, pricing, shipping dates, and any special requirements, including necessary export and technical documentation.
Collaborate with Team Leads, Production, and Inventory Planning to guarantee on-time product delivery.
Handle inbound customer inquiries via phone and email, providing essential product knowledge, order details, pricing information, and documentation assistance.
Maintain high levels of customer satisfaction by coordinating with various teams to address issues such as returns, credits, delays, or claims when necessary.
About Sika Canada Inc.
Sika Canada Inc. is a subsidiary of the globally recognized Sika Group, specializing in the development and manufacturing of innovative construction products for the building and civil engineering sectors. Our offerings include solutions for concrete repair, protection, structural reinforcement, waterproofing, and various flooring systems. Additionally, we cater to the home improvement market with a diverse range of consumer solutions. With regional offices and manufacturing facilities across Canada, Sika Canada employs over 450 dedicated professionals and adheres to ISO 9001 and 14001 standards, emphasizing quality and environmental responsibility.