Qualifications
High school diploma or GED is required.Must be at least 18 years old.Authorized to work in the United States.U.S. residents only (excluding CA, CO, CT, MA, MD, NY, OR, WA, WI).Ability to adhere to detailed processes and meet performance benchmarks.Excellent communication and active listening skills.Proficient in navigating computer applications and web-based tools.Able to work independently and maintain accountability for schedules.Preferred Qualifications:Previous experience in a call center or customer service environment.Bilingual candidates (Spanish/English) are preferred but not required.Familiarity with phone or computer-based support systems.
About the job
Join our dynamic team at Genesis Call Center as a Customer Service Representative, where you will engage with customers through inbound communications for prominent brands. Your primary responsibility will be to support customers with inquiries, service requests, account management, and product assistance.
With the help of our comprehensive systems and resources, you will provide high-quality service while ensuring professionalism, accuracy, and alignment with our brand values.
This position offers flexible scheduling after certification and is perfect for individuals looking for a stable, structured role with opportunities for advancement.
About Genesis Call Center
Genesis Call Center specializes in recruiting, training, and managing Customer Service Representatives (CSRs) based in the U.S. who support national brands across various sectors, including customer service, roadside assistance, healthcare logistics, and retail support.Our secure, cloud-based systems enable team members to effectively fulfill their roles from designated workspaces while contributing to a modern and environmentally friendly support model.As a W2 employer, we offer structured onboarding, genuine support, and real opportunities for career growth.
