About the job
This role will be based at our lively West Valley City, Utah office, where you will integrate into a dynamic and supportive call center team. Kickstart your career with our engaging five-week onsite training program designed to ensure your success. Expect hands-on coaching, peer connections, and participation in exciting activities, such as snacks, raffles, and team-building exercises.
Training Schedule:
- Six weeks onsite: Monday - Friday, 8:00 AM - 4:30 PM
Post-Training Work Schedule:
- Onsite: Monday - Friday, 9:30 AM - 6:00 PM
Compensation and Incentives:
- Base Pay: $21.00/hour
- Bilingual Bonus: Extra pay for demonstrating proficiency in Spanish/English
- Attractive incentive opportunities upon training completion
Your Role:
- Deliver outstanding service by managing inbound calls, collecting information, and resolving customer inquiries.
- Maintain thorough documentation of all customer interactions in our CRM system.
- Identify customer needs and provide solutions to ensure satisfaction.
- Communicate effectively and professionally with customers.
- Provide Spanish language support when applicable.
- Foster strong relationships with customers through open communication.
- Collaborate with team members using Microsoft Teams for support and camaraderie.
- Utilize online manuals and resources to effectively resolve customer questions.
Qualifications:
Who You Are:
- Bilingual (Spanish/English) skills preferred but not mandatory.
- High School Diploma or GED required.
- Minimum of 1 year of customer service or call center experience.
- Must be available to start on May 4th, 2026.
- Highly organized with multitasking abilities and a customer-centric attitude.
Perks and Benefits:
How We Support You:
- Comprehensive benefits package including medical, dental, and vision starting from your hire date.
- Paid Time Off (PTO) covering vacation, sick leave, holidays, and floating holidays.
- Paid parental leave.
- 401(k) plan with employer matching.
- Company-funded lifestyle account to enhance your physical and mental well-being (e.g., gym memberships, ski passes).
- Tuition Reimbursement Program.
- Voluntary benefits including legal and pet discounts.

