About the job
Join the Team at Hamilton Mechanical, LLC
As a leading player in high-end residential HVAC services in New Jersey, Hamilton Mechanical is a proud partner of Yellowstone Local.
If you’re looking for more than just another phone job, become the backbone of our high-performance HVAC team!
What We Offer You
Competitive Compensation: Earn between $50,000 and $75,000 annually, plus a lucrative 10% commission on new memberships or upgrades.
Overtime Opportunities: Increase your earnings with regular overtime.
Comprehensive Benefits: Enjoy medical, dental, and vision insurance, a 401(k) plan with company match, paid vacation, sick leave, and holidays.
Career Growth: Secure a full-time position with ample opportunities for advancement in our rapidly expanding company.
Team-Oriented Culture: Collaborate with a supportive and high-achieving team where your input is valued.
Why You’ll Enjoy Working Here
Mission-Driven Environment: Be an integral part of the Northeast’s premier clean heating installation and service team.
Company Values:
Prioritize Employee Well-Being
Respect Everyone
Exceed Customer Expectations
Continuously Improve
Deliver Results
High-Impact Projects: Contribute to significant projects, from geothermal installations to traditional gas and oil furnace systems.
Your Role
As a Customer Service Specialist - Skilled Trades in New Jersey, you will ensure seamless operation and exceptional customer experiences. You will coordinate technician schedules and drive membership sales, acting as the communication hub for our dynamic team.
Key Responsibilities
Customer Support
Field incoming and outgoing calls with professionalism and accuracy.
Provide clear information on pricing, schedule details, and follow-up effectively.
Manage invoicing and foster strong customer relationships.
Scheduling and Dispatch
Optimize technician routing for maximum operational efficiency.
Maintain accurate customer and service records using ServiceTitan.
Monitor workflow and GPS data for precision and timeliness.
Membership Sales
Proactively promote and sell memberships or renewals.
Coordinate and manage seasonal service appointments.
Engage with existing members to ensure high satisfaction levels.

