About the job
Catalyx is actively looking for a dedicated Customer Service Supply Chain Specialist to become an integral part of our team at our client site in Dublin for an initial contract period of 12 months.
About Us:
Catalyx is a leading expert in optimizing operational processes, with a presence in both North America and Europe. Our company specializes in automating and enhancing R&D, production, packaging, and delivery processes on a global scale, utilizing an advanced mix of products, technologies, and lifecycle services.
We pride ourselves on being a reliable partner for delivering top-notch lifecycle services to regulated and high-risk markets. With our unwavering commitment to innovation and excellence, we collaborate with life sciences and other highly regulated organizations to help them improve efficiency and achieve success. As part of this mission, we are continually developing our on-site teams to support the enhancement of customer operations.
Key Responsibilities:
Coordinate and oversee the sales order entry processes, including orders, acknowledgments, invoicing, and credits.
Address queries from customers and the sales team promptly and effectively.
Provide timely support to the commercial team with responses to inquiries.
Develop a thorough understanding of products and processes to facilitate quick and accurate responses to customer questions.
Participate in regular business reviews, conference calls, and face-to-face meetings based on defined customer portfolios.
Collaborate with distribution to ensure accuracy in schedule adherence.
Work with manufacturing to maintain schedule accuracy.
Engage with commercial, manufacturing finance, and Financial Shared Services to ensure accurate material and customer master setups.
Maintain precise customer forecast information to support all planning activities.
Organize and maintain accurate customer files for all orders and business reviews.
Prepare weekly and monthly metrics as directed by site management in a timely manner.
Ensure full compliance with all regulatory requirements.
Adhere to Quality and EHS policies and procedures at all times.
Perform other duties as assigned by your manager.
Qualifications:
A diploma or degree in business or a technical field, preferably in Supply Chain Management.
Prior experience in a customer service role within the pharmaceutical and supply chain sectors.
In-depth knowledge of logistics supply chain management models and the ability to effectively manage interactions with freight forwarders.
Understanding of forecasting and supply and demand supply chain models.
Excellent communication and interpersonal skills are essential.

