About the job
Join the dynamic team at SkillBridge Academy as a Customer Service Trainer in Kansas City! This pivotal role focuses on creating and conducting impactful training sessions aimed at elevating customer service standards and enhancing communication skills across the organization.
We are looking for an enthusiastic individual who is not only passionate about mentoring others but also possesses strong public speaking skills. Your commitment to fostering high-performing customer-facing teams will be essential to our mission.
Key Responsibilities:
Design and implement comprehensive customer service training programs tailored for both new hires and existing personnel.
Facilitate engaging workshops that emphasize effective communication, problem-solving, and service excellence.
Assess trainee performance and deliver constructive feedback to support continuous improvement.
Collaborate with management to pinpoint training needs and skill deficiencies within teams.
Regularly update training materials to align with the latest service standards and best practices.
Monitor training progress and generate reports to evaluate outcomes and effectiveness.

