About the job
As a Customer Solutions Manager at Quantum Systems GmbH, you will be the pivotal contact for our clients throughout the deployment and operational phases of our innovative solutions. Your primary focus will be on facilitating effective onboarding, ensuring seamless operations, and driving ongoing improvements to our offerings. You will serve as a crucial liaison among customers, Product, Engineering, Sales, and Support teams, significantly impacting customer satisfaction and fostering enduring partnerships.
Your Daily Responsibilities:
Customer Engagement & Solution Deployment
Act as the main point of contact for clients during onboarding, implementation, and throughout ongoing operations.
Proactively manage and assist with the operational use of our solutions, from initial rollout to stable, ongoing use.
Facilitate regular meetings, such as project check-ins and review sessions, in close collaboration with Sales and Program Management.
Ensure clear and consistent communication across customers, Product, Engineering, Sales, and Support teams.
Solution Development & Enhancement
Gather, assess, and prioritize customer feedback during live operations to inform product enhancements.
Collaborate closely with Product Management to refine features, integrations, and roadmap initiatives.
Work with Engineering to evaluate technical feasibility and implementation strategies.
Contribute to the creation of operational concepts, deployment models, and training/support frameworks.
Reporting & Documentation
Oversee customer reporting, usage analytics, and KPI-driven insights.
Continuously maintain and update operational concepts, integration documentation, and customer-specific solution materials.
Prepare status updates, improvement strategies, and strategic recommendations for stakeholders.
Cross-Functional Collaboration
Work closely with Program and Key Account Management to ensure alignment on strategic customer development initiatives.
Act as an escalation point for operational issues in coordination with the Support team.
Assist Sales in identifying opportunities for upselling, expansion, and growth.
Manage customer expectations regarding product development in collaboration with Product, Engineering, and Sales teams.

