About the job
About OuterSignal
OuterSignal is at the forefront of developing a cutting-edge customer intelligence platform for the commerce sector. While brands often see only about 5% of the complete narrative behind each order, we unveil the remaining 95%. Our innovative solutions provide insights into not just the buyers, but also their identities — including executives, influencers, journalists, retail buyers, investors, and everyday customers who emerge as the brand's most passionate advocates.
Our platform enhances every transaction in real-time with both professional and personal data signals, enabling brands to unlock unique customer personas, enhance outreach strategies, and optimize their email marketing, analytics, and business development efforts. Within our first six months, we've supported over 150 brands and are experiencing remarkable growth at 50% month-over-month.
As a small, yet highly effective team, we are committed to establishing the leading platform for e-commerce customer intelligence, supported by an exceptional investor network.
The Opportunity
We are in search of a curious and driven Customer Success Associate to empower our expanding brand portfolio in deriving genuine value from OuterSignal's offerings. This position is a pivotal role within a dynamic team, where you will collaborate closely with seasoned professionals to onboard new clients, facilitate daily operational success, and assist brands in transforming data into actionable insights. This role is ideal for someone eager to learn the customer success domain within a high-growth context and who seeks substantial responsibility early in their career.
What You’ll Do
Facilitate new brand onboarding by coordinating kick-off meetings, preparing necessary materials, and ensuring rapid and seamless customer activation.
Contribute to the creation of playbooks — adding to a repository of use cases and best practices that empower brands to thrive with OuterSignal.
Assist brands with platform setup and training — lead interactive sessions with brand teams to guide them through the platform and encourage adoption.
Monitor account health — track usage metrics across your assigned accounts and alert the team to potential risks or opportunities.
Provide customer support — act as the initial contact point for inquiries, troubleshooting, and escalation matters.
Gather product insights — document customer feedback and identify trends to inform product development.
Deepen your understanding of the business — acquire knowledge about eCommerce, DTC brand operations, and marketing technology to communicate effectively with customers.
What We're Looking For
2-4 years of experience in customer success, account management, or a related field.

