Key Responsibilities:Oversee the workflow for implementation, training, and account management for designated signature schools.Facilitate the integration of new modules with clients.Conduct both onsite and remote training sessions and account management visits.Deliver exceptional service to your portfolio of clients.Promote active advocacy of the Compass platform among schools in your portfolio.Foster relationships with school leadership to ensure successful product rollout.Document clear notes and feedback while escalating customer concerns as necessary.Provide support via phone, email, and in-person when required.Address and escalate concerns appropriately to maximize customer satisfaction.
About the job
Join us in transforming the educational landscape.
At Compass Education, we are passionate about partnering with schools to integrate cutting-edge innovations, enhance functionalities, and implement process improvements as technology evolves. Our tailored services not only streamline school operations but also enrich community culture and elevate student learning outcomes.
Our platform is designed to empower students, teachers, and parents, ensuring a remarkable educational experience. Each day, you can take pride in knowing that your contributions positively impact students' education and enhance the daily experiences of educators.
With our comprehensive school management ecosystem utilized in over 5,000 schools across Australia and internationally, we are proud to have a dedicated team of over 300 Compass members committed to delivering intelligent school management solutions worldwide.
About Compass Education
Compass Education is dedicated to revolutionizing the educational experience by collaborating with schools to implement innovative technologies and enhance community culture. Our solutions are crafted to improve school processes and elevate student learning outcomes, ensuring that our partners succeed in their educational missions.
This job posting is no longer active and is not accepting applications.
Customer Success Consultant at Compass Education | Hawthorn, Victoria
Key Responsibilities:Oversee the workflow for implementation, training, and account management for designated signature schools.Facilitate the integration of new modules with clients.Conduct both onsite and remote training sessions and account management visits.Deliver exceptional service to your portfolio of clients.Promote active advocacy of the Compass platform among schools in your portfolio.Foster relationships with school leadership to ensure successful product rollout.Document clear notes and feedback while escalating customer concerns as necessary.Provide support via phone, email, and in-person when required.Address and escalate concerns appropriately to maximize customer satisfaction.
About the job
Join us in transforming the educational landscape.
At Compass Education, we are passionate about partnering with schools to integrate cutting-edge innovations, enhance functionalities, and implement process improvements as technology evolves. Our tailored services not only streamline school operations but also enrich community culture and elevate student learning outcomes.
Our platform is designed to empower students, teachers, and parents, ensuring a remarkable educational experience. Each day, you can take pride in knowing that your contributions positively impact students' education and enhance the daily experiences of educators.
With our comprehensive school management ecosystem utilized in over 5,000 schools across Australia and internationally, we are proud to have a dedicated team of over 300 Compass members committed to delivering intelligent school management solutions worldwide.
About Compass Education
Compass Education is dedicated to revolutionizing the educational experience by collaborating with schools to implement innovative technologies and enhance community culture. Our solutions are crafted to improve school processes and elevate student learning outcomes, ensuring that our partners succeed in their educational missions.