About the job
We are seeking a dynamic Customer Success Enablement Manager who will harness customer insights and product signals to drive focused actions within our Customer Success team.
This role transcends traditional Customer Success functions, emphasizing strategic enablement to enhance operational efficiency. Your efforts will guide Customer Success Managers in prioritizing accounts and products, thereby fostering adoption, retention, and growth.
If you thrive on identifying patterns in data and aligning them with business objectives, enjoy structuring processes in fast-paced environments, and can influence outcomes without direct authority, this position is perfect for you.
You will collaborate closely with Customer Success, Product, Go-to-Market, Sales, and Account Management teams, ensuring CSMs are equipped with the necessary signals, workflows, playbooks, and educational resources to deliver measurable customer value.
Occasional travel (10–20%) for customer meetings, team collaboration, or events is expected.

