Strong problem-solving skills with a focus on customer satisfaction.Proficiency in programming and scripting languages.Experience with AI technologies and automation tools.Excellent communication skills and ability to work collaboratively.Detail-oriented with a passion for continuous improvement.
About the job
Plivo stands as a frontrunner in technology, revolutionizing customer engagement for some of the globe's most prominent B2C brands like Uber, WhatsApp, and Zomato. Our innovative AI agents platform automates the entire customer lifecycle—from acquisition to engagement and support—leveraging cutting-edge multimodal AI technologies, including LLMs, text-to-speech, and speech detection.
With an engineering team of over 150 members based entirely in India, we are dedicated to developing high-impact global products that manage over 1 billion API requests monthly. If you're passionate about tackling challenging, real-world AI problems at scale, we invite you to be part of our journey.
About the Role:
This unique hybrid position combines customer empathy with technical creativity. We seek a dynamic and technically proficient Product Support Engineer + Developer to join our team. This role serves as a bridge between technical support, product debugging, and development, with a strong emphasis on automating support workflows using AI and modern tools. The ideal candidate is not only customer-focused and detail-oriented but is also enthusiastic about automation, scripting, AI technologies, and continually enhancing internal support systems to improve customer experience.
About Plivo
Plivo is at the forefront of technological innovation, reshaping how businesses engage with customers across the globe. By partnering with industry giants, we are committed to creating transformative solutions that enhance customer experiences through advanced AI-driven platforms.
This job posting is no longer active and is not accepting applications.
Strong problem-solving skills with a focus on customer satisfaction.Proficiency in programming and scripting languages.Experience with AI technologies and automation tools.Excellent communication skills and ability to work collaboratively.Detail-oriented with a passion for continuous improvement.
About the job
Plivo stands as a frontrunner in technology, revolutionizing customer engagement for some of the globe's most prominent B2C brands like Uber, WhatsApp, and Zomato. Our innovative AI agents platform automates the entire customer lifecycle—from acquisition to engagement and support—leveraging cutting-edge multimodal AI technologies, including LLMs, text-to-speech, and speech detection.
With an engineering team of over 150 members based entirely in India, we are dedicated to developing high-impact global products that manage over 1 billion API requests monthly. If you're passionate about tackling challenging, real-world AI problems at scale, we invite you to be part of our journey.
About the Role:
This unique hybrid position combines customer empathy with technical creativity. We seek a dynamic and technically proficient Product Support Engineer + Developer to join our team. This role serves as a bridge between technical support, product debugging, and development, with a strong emphasis on automating support workflows using AI and modern tools. The ideal candidate is not only customer-focused and detail-oriented but is also enthusiastic about automation, scripting, AI technologies, and continually enhancing internal support systems to improve customer experience.
About Plivo
Plivo is at the forefront of technological innovation, reshaping how businesses engage with customers across the globe. By partnering with industry giants, we are committed to creating transformative solutions that enhance customer experiences through advanced AI-driven platforms.