About the job
About Us
At Redis, we are the innovators behind the technology that powers the fast applications of today’s world. Whether you’ve checked the weather, made a purchase with your credit card, or tracked your flight status online, you’ve experienced our impact. Join us in creating a faster world with simpler, more efficient experiences.
We are currently seeking exceptional Customer Success Engineers to join our dynamic CSE Team in Costa Rica. In this pivotal role, you will assist our clients in navigating challenges, provide essential support for product adoption, and foster strong relationships with our global customer base. As a customer advocate, you will be integral to our success.
Our Customer Success Engineers also play a vital role in promoting business growth by identifying upselling and cross-selling opportunities among our existing clients. You will work closely with customers in the post-sales phase, ensuring comprehensive account management.
In this position, you will act as the primary point of contact for top-tier clients, guiding them through their customer success journey, helping them achieve their goals, and facilitating their business growth using Redis’ cutting-edge technology. The ideal candidate will be a proactive multi-tasker with a positive attitude, a passion for challenges, and a commitment to delivering exceptional client service.
Your main responsibilities will include managing customer retention efforts, mitigating churn risks, and ensuring long-term satisfaction with our services. Additionally, you will help clients maximize their use of Redis for business growth. If you thrive in a fast-paced, evolving environment and are eager to go above and beyond to support clients, this is the perfect opportunity for you.
Responsibilities:
- Manage and oversee support tickets to ensure timely resolution.
- Prioritize tickets according to the customer issues presented.
- Adopt a forward-thinking approach to customer service by proactively reaching out to clients for specific activities, including End of Life support and Redis usage risk mitigation.

