Qualifications
Configure and customize customer accounts, backup policies, and storage solutions; facilitate onboarding and stakeholder orientation; guide users through administration portals; and introduce support channels.Identify migration opportunities by analyzing usage and environments; conduct strategic planning sessions to align product adoption with business outcomes.Perform assessments to build effective protection plans; recommend software solutions and architectures within the Veeam Data Platform.Execute recovery simulations and utilize the Veeam Data Resilience Maturity Model (DRMM) to monitor and report on resilience posture; deliver quarterly resilience reports.Proactively detect churn risks by monitoring signals and defining mitigation strategies; collaborate on renewal strategies with actionable technical insights.Develop business cases, define total cost of ownership (TCO), articulate value propositions for expansion, and schedule review checkpoints with stakeholders.Engage with CISO/CIO stakeholders to communicate risk status and strategic insights.
About the job
Join Veeam, the leading global provider of data resilience solutions, where we empower businesses to take control of their data anytime, anywhere. With a commitment to data backup, recovery, portability, security, and intelligence, Veeam safeguards over 550,000 clients globally, ensuring their operations run smoothly. Be a part of our journey as we innovate and make a significant impact for some of the world's most renowned brands. The future of data resilience is here—embrace it with us.
About the Role
We are seeking a dynamic and collaborative Customer Success Engineer who possesses strong organizational skills, a deep technical understanding of Veeam products, and a passion for maximizing customer success. In this role, you will be the primary technical advocate for our customers, focusing on ensuring optimal outcomes through the Veeam Data Platform. You will lead onboarding, drive product adoption, identify churn risks, and discover migration and upsell opportunities. Furthermore, your expertise in disaster recovery will enable you to conduct simulations, assessments, and quarterly resilience reporting, delivering measurable value to our clients.
About Veeam Software
Veeam Software is a global leader in data resilience, dedicated to helping organizations protect and manage their data effectively. With a robust portfolio of solutions that ensure data backup, recovery, and security, Veeam is trusted by hundreds of thousands of businesses worldwide. Headquartered in Seattle, we are committed to innovation and excellence in data management.