Qualifications
Key Responsibilities:Collaborate with the sales team to facilitate seamless transitions and onboarding experiences.Proactively cultivate relationships with customers to establish trust and mutual respect.Manage the full sales cycle for growth opportunities within existing client accounts.Provide strategic advice to customers to maximize their use of Datadog’s solutions.Monitor usage trends to identify renewal risks and promote increased adoption rates.Work cross-functionally with various internal teams including Support, Product, Finance, and Legal.Who You Are:Exceptional communicator with meticulous attention to detail.Passionate about building long-lasting relationships.Motivated to make a tangible impact through your contributions.Customer-centric, always striving to deliver maximum value.Thrives in a dynamic and solution-focused environment.Experienced in negotiating contract terms and navigating pricing objections in upsell and cross-sell scenarios.At Datadog, we embrace individuals from diverse backgrounds. We recognize that not everyone will meet all qualifications on day one, and that’s perfectly fine. If you’re enthusiastic about technology and eager to advance your career, we encourage you to apply.
About the job
As a Customer Success Manager at Datadog, you will take the lead in fostering robust relationships with our existing customer base, driving product engagement through onboarding, upselling, and cross-selling initiatives. Your role will be pivotal in advocating for our customers internally while ensuring they have a remarkable experience with our services. You will utilize a structured methodology to assess unique customer needs and effectively communicate the value of Datadog’s solutions.
At Datadog, we cherish our office culture, which emphasizes collaboration and creativity. Our hybrid work model allows Datadogs to achieve a work-life balance that suits their individual needs.
About Datadog
Datadog is a leading monitoring and analytics platform for developers, IT operations teams, and business users. Our innovative solutions provide real-time insights into application performance, infrastructure metrics, and logs, ensuring organizations can proactively manage their systems effectively. With a commitment to fostering an inclusive and collaborative workplace, we empower our teams to deliver exceptional value to our customers.
