About the job
About Our Team:
Join a dynamic Customer Success Management team at Sift, where we are dedicated to empowering our clients through the adoption of our Digital Trust & Safety solutions. Our team comprises innovative product specialists who drive business value for online enterprises across various sectors worldwide.
As trusted advisors, we understand Sift’s products and our clients' unique needs. We build solid relationships, utilizing our deep product knowledge to enhance ROI and ensure long-term customer satisfaction. Internally, we serve as the voice of the customer, advocating for their interests and success.
Our collaborative team addresses both business and technical challenges, maximizing customer success with our comprehensive solutions. We thrive on tackling real-world issues and enabling our clients to excel in their endeavors.
Your Role:
We are seeking a proactive Customer Success Manager who will partner closely with our clients to navigate their business and technical obstacles. As part of our Customer Success Management team, you will be a self-starter with a talent for fostering relationships, a robust technical background, and strong collaboration skills.
Your Responsibilities:
Analyze client's business: Proactively identify and resolve business and technical challenges, managing the entire process including relationship management, project oversight, and communication of issues and solutions.
Showcase Sift's value: Conduct strategic business reviews and consultative discussions to demonstrate the benefits Sift brings to our clients, ensuring alignment on the value provided is a primary focus.
Become a Sift product specialist: Develop and maintain comprehensive knowledge of Sift’s offerings. Share best practices across your client base and assist in troubleshooting issues while making integration recommendations (with support from our Solutions Engineers).
Act as a customer champion: Manage your portfolio of clients, representing their interests internally. Gather feedback and seek ways to enhance the customer experience through improved processes and resources.

