Qualifications
Qualifications:Demonstrated experience in customer success or account management, preferably within a technology or SaaS environment.Strong understanding of IT security and compliance principles.Exceptional communication and interpersonal skills.Proven ability to manage multiple clients and projects simultaneously.Analytical mindset with problem-solving capabilities.Bachelor’s degree in a relevant field is preferred.
About the job
Join Our Team as a Customer Success Manager!
At Iru, we are at the forefront of the AI-powered security and IT landscape, empowering the world’s most innovative companies to safeguard their users, applications, and devices. Our cutting-edge platform seamlessly integrates identity and access management, endpoint security, and compliance automation—enabling IT and security teams to regain control and efficiency in the AI era.
Backed by leading investors such as General Catalyst, Tiger Global, and First Round Capital, we recently secured $100 million in funding, propelling our valuation to $850 million. Our esteemed clientele includes industry giants like Notion, Replit, and AWS, and we have been recognized by Forbes as one of America’s Best Startup Employers for 2025 due to our commitment to employee engagement and satisfaction.
Your Role
As a Customer Success Manager, you will be instrumental in ensuring our commercial clients derive maximum value from our platform. By leveraging your deep product expertise and prioritizing customer success, you will help manage a diverse portfolio of clients, aligning their objectives with Iru’s state-of-the-art solutions.
This is a hybrid role based in Miami, where you will collaborate with a dedicated, results-oriented team both in-office and remotely.
You will spearhead onboarding initiatives, drive product adoption, and proactively engage with customers to guarantee swift realization of value. Success in this position entails enhancing customer retention across a broad portfolio, identifying avenues for expansion, and delivering an exceptional customer experience.
About Iru
Iru is an innovative AI-driven security and IT platform designed to help fast-growing companies protect their users, applications, and devices. Our platform integrates multiple functionalities, enabling organizations to operate efficiently in the modern digital landscape.