About the job
Join Our Mission to Enhance Cybersecurity Culture
At Riot, we are dedicated to promoting effective cybersecurity practices among employees in a fun and engaging way. Our innovative platform delivers quick, chat-based courses that empower teams to recognize and respond to cyber threats, including simulated phishing attacks, all within a secure environment.
Founded in 2020, we have successfully raised $45 million from top investors, including Y Combinator and Left Lane. We now protect over 2 million employees across more than 2,000 companies globally, including industry leaders like Intercom and Deezer.
Cybersecurity is a universal challenge that impacts every organization, making it imperative to cultivate a strong cybersecurity culture within businesses. We are committed to changing the narrative and strengthening defenses where they are most vulnerable: with employees.
As a Customer Success Manager, you will play a crucial role in ensuring our Mid-Market clients derive maximum value from our services.
- Manage a portfolio of approximately 120 Mid-Market clients, focusing on both retention and growth.
- Implement strategies to enhance retention by identifying risks, preventing churn, and ensuring clients continuously benefit from our offerings.

