About the job
About Assembled
At Assembled, we redefine customer support by seamlessly integrating human agents and AI into a single, cohesive platform. Our innovative approach is trusted by industry leaders like Canva, Etsy, and Robinhood to manage their entire customer support operations efficiently. With our advanced AI Agents that handle cases from start to finish, AI Copilot enhancing agent performance, and AI-driven workforce management, we empower teams to provide superior service while optimizing staffing and automation decisions. Backed by a robust $70M investment from NEA, Emergence Capital, and Stripe, we are on a mission to make AI-human collaboration not just possible, but exceptional.
The Role
As a Customer Success Manager focusing on Strategic Accounts, you will engage closely with our largest and most impactful clients, managing relationships with multiple executive stakeholders. Your primary goal will be to consult on best practices and drive strategic business outcomes using the Assembled Platform. By understanding customer priorities, you'll maximize their returns on investment and identify opportunities for growth.
You will play a vital role in enhancing our post-sales customer journey, crafting account expansion strategies, and serving as the Voice of the Customer in our product and engineering discussions for our quarterly roadmap. At Assembled, we prioritize customer-led growth, and your contributions will be instrumental in driving this vision forward.
Join a high-priority team with direct access to cross-functional leadership, including our CEO and co-founders. This position comes with significant responsibilities that will help accelerate your professional development.

