About the job
About Assembled
At Assembled, we believe exceptional customer support is achieved through a harmonious blend of human agents and AI technology. Our innovative platform is the only solution that seamlessly integrates both elements at scale. Trusted by leading companies such as Canva, Etsy, and Robinhood, Assembled empowers organizations to streamline their entire support operations—combining in-house agents, BPOs, and AI—into one cohesive system. With features like AI Agents that manage cases from start to finish, AI Copilot for agent support, and AI-driven workforce management that optimizes both human and AI resources, we enable teams to provide faster, more efficient service while making informed staffing and automation decisions. Backed by $70M from NEA, Emergence Capital, and Stripe, we are on a mission to redefine the synergy between AI and human collaboration.
The Role
Join us at the forefront of a transformative company that is developing software to tackle a pressing challenge faced by service organizations worldwide. We are proud of the momentum we've built with our early partners, including some of the most innovative service teams like Etsy, Samsara, Brooks, Carta, and Notion.
As a Mid-Market Customer Success Manager, you will play a pivotal role in fostering relationships with our expanding customer base and collaborating closely with cross-functional teams to deliver tangible value, retain clients, and identify growth opportunities. You will engage with multiple executive-level stakeholders within our Mid-Market customer accounts to provide insights on best practices and drive impactful business outcomes. Your expertise will help customers maximize their investment in Assembled by aligning with their strategic priorities.
Your influence will extend across various initiatives, from enhancing our post-sales customer journey to developing account expansion strategies and acting as the Voice of Customer to shape our product roadmap based on feedback. You will oversee customer relationships from post-implementation through renewal, cultivating advocates and champions for Assembled throughout the process. Your focus will be on ensuring customers achieve full ROI and deepening our partnership. You will conduct regular Business Reviews and provide end-user training for clients around the globe, using insights gained from customer interactions to enhance our product offerings, refine go-to-market strategies, and improve operational processes as we scale.
This is a high-impact role within Assembled, offering exposure to cross-functional leadership and significant responsibilities that will accelerate your professional growth.

