About the job
About OpenSesame
OpenSesame is a leading partner in Workforce Reinvention for the AI era. We provide integrated software, customizable content, and expert services to empower organizations to maximize their human+AI capabilities and navigate change successfully.
To learn more, visit: www.opensesame.com/about
About the Team
Our Customer Success Managers (CSMs) serve as trusted advisors in the e-learning domain, collaborating with clients to understand how OpenSesame can support their training objectives.
The CSM role focuses on delivering exceptional service to enhance account growth through strategic training initiatives, crafting effective marketing and communication strategies, and driving long-term engagement and utilization. Success will be measured through renewals, account expansion, churn rates, and customer satisfaction metrics.
Performance Objectives:
In Your First 30 Days:
- Complete the OpenSesame CSM onboarding program to deeply understand our value proposition and customer journey support.
- Confidently present at each customer journey touchpoint.
- Conduct a virtual demo of the OpenSesame platform.
- Initiate onboarding for three new customers.
In Your First 60 Days:
- Gain a thorough understanding of the OpenSesame catalog and its alignment with customer requirements.
- Independently manage 50% of your account portfolio.
- Facilitate 25 customer meetings, focusing on engagement, retention, and value delivery.
- Create success plans for the top 30% of your accounts.
- Start forecasting and closing renewals while identifying upsell opportunities.
At the End of 90 Days:
- Manage a complete portfolio of accounts autonomously.
- Deliver all customer journey touchpoints with assurance.
- Forecast and close renewal opportunities to ensure customer retention.
- Achieve key retention and upsell objectives.

