Key Responsibilities:Act as the primary point of contact for customer accounts, cultivating lasting relationships to ensure customers reach their desired outcomes using Radicle products.Serve as a Product Knowledge Expert, guiding customers in adopting effective workflows and addressing their needs by utilizing system functionalities and/or connecting them with internal subject matter experts.Collaborate and strategize with team members to resolve customer issues and inquiries.Educate customers on best practices and new features to maximize the value of Radicle products.Monitor customer engagement and usage through dashboards, pinpointing areas for improvement and providing actionable recommendations.Document customer status, needs, activities, communications, and organizational changes in Salesforce and/or other CRM tools.
About the job
Radicle Health is a pioneering collection of human services software solutions designed to enhance collaboration and innovation, empowering organizations to better serve their communities. We believe that technology is pivotal for success in the human services sector; however, no single system can address the diverse needs of every agency. Therefore, we have created Radicle Health as a hub for mission-driven products that assist organizations in delivering essential services. Within our collaborative environment, our teams learn from one another, rapidly test ideas, and adopt a holistic approach to the individuals and communities we serve.
About the Role: As a Customer Success Manager at Radicle Health, you will play a crucial role in managing key customer accounts, ensuring their satisfaction, driving product adoption, and uncovering growth opportunities through upselling and renewals. You will collaborate closely with the Customer Experience team to deliver outstanding service, achieve revenue targets, and foster long-term customer retention. This position requires a profound understanding of mid-market or enterprise client needs, the ability to navigate complex accounts, and a strong emphasis on scaling adoption and revenue within this segment.
About Radicle Health
Radicle Health is committed to transforming the human services landscape through innovative software solutions. Our products are designed with the mission of enabling organizations to deliver essential services more effectively. We prioritize collaboration, rapid testing of ideas, and a comprehensive understanding of community needs, making us a unique player in the technology-driven human services sector.
This job posting is no longer active and is not accepting applications.
Key Responsibilities:Act as the primary point of contact for customer accounts, cultivating lasting relationships to ensure customers reach their desired outcomes using Radicle products.Serve as a Product Knowledge Expert, guiding customers in adopting effective workflows and addressing their needs by utilizing system functionalities and/or connecting them with internal subject matter experts.Collaborate and strategize with team members to resolve customer issues and inquiries.Educate customers on best practices and new features to maximize the value of Radicle products.Monitor customer engagement and usage through dashboards, pinpointing areas for improvement and providing actionable recommendations.Document customer status, needs, activities, communications, and organizational changes in Salesforce and/or other CRM tools.
About the job
Radicle Health is a pioneering collection of human services software solutions designed to enhance collaboration and innovation, empowering organizations to better serve their communities. We believe that technology is pivotal for success in the human services sector; however, no single system can address the diverse needs of every agency. Therefore, we have created Radicle Health as a hub for mission-driven products that assist organizations in delivering essential services. Within our collaborative environment, our teams learn from one another, rapidly test ideas, and adopt a holistic approach to the individuals and communities we serve.
About the Role: As a Customer Success Manager at Radicle Health, you will play a crucial role in managing key customer accounts, ensuring their satisfaction, driving product adoption, and uncovering growth opportunities through upselling and renewals. You will collaborate closely with the Customer Experience team to deliver outstanding service, achieve revenue targets, and foster long-term customer retention. This position requires a profound understanding of mid-market or enterprise client needs, the ability to navigate complex accounts, and a strong emphasis on scaling adoption and revenue within this segment.
About Radicle Health
Radicle Health is committed to transforming the human services landscape through innovative software solutions. Our products are designed with the mission of enabling organizations to deliver essential services more effectively. We prioritize collaboration, rapid testing of ideas, and a comprehensive understanding of community needs, making us a unique player in the technology-driven human services sector.