Qualifications
• Bachelor's degree or equivalent professional experience• 1-3 years of relevant experience in Renewals, Customer Service, or Sales within a fast-paced environment, ideally in a technology sector• Strong work ethic and collaborative mindset• Proactive, detail-oriented, and highly organized approach• Proficient in discovery, negotiation, and effective communication skills
About the job
Are you familiar with BlueCat? We are a pioneering force in Intelligent Network Operations, revolutionizing the market with our innovative solutions. As organizations transition to a more advanced model of network operations, they require a comprehensive understanding of network health and performance to enhance their readiness for change. BlueCat's Intelligent NetOps stands out as a unique blend of systems that facilitate understanding and proactive change management. We empower teams to boost agility and minimize risks associated with rapid transformations through a cohesive management lifecycle, encompassing everything from provisioning to proactive troubleshooting and resolution.
At BlueCat, we are deeply proud of our award-winning corporate culture, which is a core part of our identity. We have been recognized with several prestigious awards, including the “Great Place to Work” certification. Joining our team means becoming part of a company that is not only at the forefront of technology but also celebrated as one of Canada’s top workplaces across various categories such as Technology, Today's Youth and Women, and Mental Health and Inclusion.
We are seeking a Renewals Customer Success Manager to enhance our BlueCat Customer Success team. This pivotal role focuses on managing the complete sales cycle for renewals, catering to both subscription and perpetual customers. In this capacity, you will be responsible for quoting, revising, negotiating, and successfully closing renewal revenues with our clientele.
Working Hours: 12PM-8PM Serbian Time (Supporting North American Customers)
Employment Type: Full-time, Permanent
About BlueCat Networks
BlueCat Networks is a leader in Intelligent Network Operations, offering innovative solutions that help organizations streamline their network management with predictive insights into performance and health. Our culture of excellence is recognized globally, making us a great place to work.