Qualifications
QualificationsBachelor's degree or higher, fluent in both English and Mandarin.Over 2 years of experience in customer service, customer experience, or customer success, preferably in enterprise services or leading cross-border companies.Strong analytical skills with the ability to make data-driven decisions.A results-oriented mindset with a passion for learning and growth.Excellent team collaboration skills, capable of driving cross-team projects to successful completion.
About the job
Join Our Team as a Customer Success Manager
At Airwallex, we are revolutionizing the way global businesses manage their payments and financial operations. As a Customer Success Manager, you will play a pivotal role in nurturing our existing client base, ensuring they receive exceptional service and support.
You will be responsible for developing and managing our self-service customer platforms and automation tools, optimizing processes for both internal and external customer service. Your proactive approach will enhance customer satisfaction and elevate the overall experience with our products.
Collaborate with cross-functional teams to identify customer needs, drive product improvements, and cultivate high-potential clients, thereby increasing their value to our business. Join us in shaping the future of global banking!
About Airwallex
Founded in Melbourne, Airwallex is the only unified payments and financial platform designed for global businesses. With a valuation of US$8 billion, we empower over 200,000 companies worldwide with integrated solutions for managing accounts, payments, spend management, and treasury services. Our innovative team of over 2,000 professionals across 26 offices is dedicated to creating the financial platform of the future. Join us to make an impact and accelerate your career!