Qualifications
Key ResponsibilitiesAccount ManagementManage a portfolio of mid-to-large enterprise accounts, ensuring high levels of customer satisfaction and retention.Build and maintain strong, lasting relationships with key stakeholders and decision-makers.Conduct regular business reviews to align on goals, performance metrics, and future growth opportunities.Identify upsell and cross-sell opportunities in partnership with Sales teams.Proactively address risks, resolve escalations, and ensure timely issue resolution.Monitor account health metrics and implement action plans to improve engagement and retention.Business OperationsDevelop and optimize operational processes to enhance efficiency and service quality.Monitor key performance indicators (KPIs) related to customer lifecycle, revenue retention, and operational effectiveness.Collaborate with internal teams to streamline onboarding, implementation, and post-sales support workflows.Create standardized reporting dashboards and customer insights to support data-driven decision-making.Drive process improvements that enhance scalability and reduce operational bottlenecks.Ensure accurate documentation of account activities, contracts, and performance metrics.Required Qualifications4-8 years of experience in Customer Success, Account Management, Business Operations, or related fields.Strong understanding of customer lifecycle management and revenue retention strategies.Proven experience managing multiple client accounts with measurable success.Demonstrated ability to optimize workflows and implement process improvements.Strong analytical skills with the ability to interpret data and translate insights into actionable plans.Excellent communication and stakeholder management abilities.Familiarity with CRM tools and customer success platforms.Ability to collaborate cross-functionally in a fast-paced environment.Preferred SkillsExperience in SaaS, technology, or service-based industries is a plus.
About the job
Join our team as a Customer Success Manager for one of Weekday's esteemed clients.
Salary Range: ₹700,000 - ₹900,000 per annum
Minimum Experience Required: 4 years
Location: Delhi
Job Type: Full-time
As a Customer Success Manager, you will act as the primary liaison for assigned accounts, ensuring customers achieve their desired outcomes while maximizing retention and growth opportunities. You will work collaboratively with Sales, Product, Operations, and Support teams to streamline processes, enhance service delivery, and develop scalable operational frameworks that improve the overall customer experience.