About the job
Join our dedicated team at alphabeinsightinc as a Customer Support Assistant in Birmingham. We are looking for a meticulous and professional individual to be a vital point of contact for our clients. In this role, you will ensure that customer inquiries are addressed promptly and accurately. Your responsibilities will include supporting daily customer service operations, maintaining organized client records, and collaborating with various internal departments to deliver seamless solutions.
This position is perfect for those who thrive in structured environments and are devoted to providing exceptional service.
Key Responsibilities:
Address customer inquiries through phone and email promptly and professionally.
Keep accurate client records and update internal systems as needed.
Assist with order processing, service coordination, and follow-up communications.
Resolve customer issues by working collaboratively with internal teams.
Compile reports and documentation related to service requests.
Support various administrative tasks within the customer service department.
Ensure compliance with company standards and service protocols.