About the job
Join our dynamic team at Trillex Events as a dedicated Customer Support Assistant in Riverside, CA. In this pivotal role, you will foster effective communication with our clients, facilitate internal collaboration, and uphold the professionalism synonymous with our brand.
The ideal candidate is meticulous, proactive, and adept at juggling various tasks while maintaining a positive and solution-driven attitude. If you thrive in a fast-paced environment and are passionate about delivering exceptional customer service, we want to hear from you!
Key Responsibilities:
Promptly address client inquiries through phone and email, ensuring professionalism in all interactions.
Provide detailed information on services, timelines, and event coordination processes.
Assist in scheduling meetings, consultations, and follow-ups effectively.
Maintain and update client records alongside internal documentation.
Support our operations and event teams with various administrative tasks.
Coordinate internally to ensure seamless communication across departments.
Handle client concerns professionally and escalate issues when necessary.
Play a role in upholding high standards of client satisfaction.