About the job
What Sets Us Apart:
At Cloudbeds, we are not merely developing software; we are revolutionizing the hospitality industry. Our state-of-the-art platform empowers properties in 150 countries, facilitating billions in bookings every year. From independent hotels to large chains, we assist hoteliers in refining their operations and enhancing their commercial strategies through a cohesive platform that collaborates with numerous partners. All of this is achieved by our fully remote team. Envision collaborating with global pioneers to create AI-driven solutions that address the most pressing challenges faced by hoteliers. Since our inception in 2012, we have been recognized as the World’s Best Hotel PMS Solutions Provider and featured on Deloitte's Technology Fast 500 in 2024, but this is just the beginning.
Your Contribution:
As a Customer Support Coach, you will serve as the voice and advocate for our customers, delivering outstanding support. By addressing inquiries and troubleshooting issues across various channels, you will ensure our hotel partners enjoy a seamless experience. Your efforts will enhance client relationships, drive software adoption, and influence the future of our platform through insightful feedback. Additionally, you will be instrumental in developing training materials, refreshing support resources, and staying updated on system enhancements, leaving a significant mark on our customers and our team.
Join Our Customer Support Team:
Become part of a vibrant, fully remote team of over 60 global Customer Support professionals, all dedicated to delivering exceptional customer experiences through live chat, email, and phone support. We take pride in our inclusive, collaborative culture, where continuous learning, growth, and innovation propel our endeavors. Be part of a team that values connection, celebrates achievements, and consistently aims to surpass expectations!
What You Bring to the Team:
- Provide daily assistance and support to our existing customers (hotel properties) in utilizing our software.
- Address customer inquiries via phone, email, chat, or any other communication methods employed by Cloudbeds.
- Troubleshoot and make outbound calls for escalated issues.
- Build strong customer relationships with empathy to foster loyalty, retention, and satisfaction.

