Qualifications
What You Will Need to Succeed
A minimum of 2 years of hands-on experience in customer support or related processes, including ticketing systems, in-app chat, shift handover, and incident response.
Familiarity with APIs and API-based SaaS integrations.
Experience in software development or troubleshooting in languages such as JavaScript, Java, Ruby, .NET, PHP, Python, Objective-C, or Swift.
A solid understanding of web and mobile application development.
Proficiency with common UNIX-like command-line tools.
Proven ability to thrive in collaborative environments while taking individual responsibility.
Competence in reading server logs for data aggregation and analysis.
Understanding of Agile methodologies or experience working in Agile/Scrum settings.
Strong problem-solving skills and the ability to articulate technical concepts clearly.
Ability to produce example code that illustrates your explanations.
About the job
Join Our Dynamic Team as a Customer Support Engineer
At Contentful, our Customer Support Engineers are crucial in guiding customers through the journey of creating stunning websites, applications, and digital experiences using innovative technologies.
You will work closely with developers from various organizations, assisting them in overcoming challenges from scaling their projects to initiating new integrations. Through our ticket-based support system, you will diagnose and delve into Contentful-related issues, providing solutions and escalating critical matters to our Engineering team when necessary. By doing so, you empower our large clientele, who depend on Contentful for their public websites, mobile applications, and other essential business functions, ensuring their success.