About the job
Join the NIQ Customer Support team, dedicated to creating exceptional customer experiences through outstanding, customer-centric services. In this role, you will enhance customer loyalty and empower clients to make the most of our data and tools by leveraging your expertise, engagement, and innovative solutions. You will act as a vital link between the Commercial team, Quality Assurance, and Operations.
Key Responsibilities
- Enhance customer loyalty by providing digital support through the NIQ Customer Service Online platform, collaborating with the Global Customer Service Center.
- Partner with the Customer Service Lead, Product Leader, and Customer Success team to communicate essential updates regarding Product Enhancements, Universe Updates, and Delivery Details.
- Develop, upload, and manage local knowledge articles that reflect the latest service evolutions on the NIQ Customer Service Online platform.
- Effectively communicate Product Enhancements, Universe Updates, and Delivery Details to relevant stakeholders.
- Provide precise and market-savvy responses to stakeholders while maintaining open communication.
- Gain proficiency in NIQ’s proprietary data mining platform, promoting customer usage and adoption.
- Master Microsoft Dynamics to manage dashboards for tracking and analyzing Key Performance Indicators.
- Coordinate local and international sales requests as part of the NIQ global network, contributing to the organization's overall success.
- Lead improvement initiatives aimed at process optimization to uphold NIQ’s esteemed reputation.

