About the job
To expand our team in Halsenbach (Emmelshausen), we are seeking enthusiastic new members (m/f/d) for the Customer Support department. You will support us in mentoring, advising, and assisting our clients with our online VIP programs and at our seminars.
Key Responsibilities
Onboarding & Follow-Up: Take charge of the structured onboarding process for new clients into our online mentoring programs and provide continuous follow-up via video conferencing (approximately 90% of your responsibilities). The aim is to assess progress, clarify any queries, and collaboratively define the next strategic steps.
Seminar Crew: Regularly participate in our seminars as part of the crew, ensuring smooth event operations. Engage directly with participants, assist attendees, and guarantee a high-quality seminar experience.
Booking Assistance: Help our participants and interested individuals with booking or rescheduling our in-person seminars.
Training Management: Manage and enable access to our training materials in online member areas.
Product Dispatch: Handle the shipping of our physical products.
Expert Communication: After a thorough onboarding process, you will be equipped to answer all content-related questions from our clients regarding the mentoring programs.
Client Support: Maintain daily telephone contact and provide written group support for client inquiries.
What We Offer
Excellent career prospects and an attractive compensation model.
Investments in your personal development through professional conferences, weekly training sessions, and access to exclusive training videos.
Individual development opportunities tailored to your interests and personal goals.
Company pension scheme.
Comprehensive onboarding to make you an expert in your role quickly.
Diverse projects with exciting experts from various industries.
A pleasant working atmosphere within a highly motivated team.
Access to exclusive professional knowledge and an interesting network.
A secure job with a permanent contract.
Opportunity to shape a growing startup where your creative ideas are valued.
Complimentary coffee, assorted beverages, snacks, and fruit.

