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Experience Level
Entry Level
Qualifications
Requirements:Fluency in German (B2 – C1 level) is essential.Previous experience in customer service or sales is advantageous.Exceptional verbal and written communication skills.Strong multitasking abilities and effective time management skills.Comfort with technology and customer management systems.A sales-oriented mindset with a proactive approach.Flexibility to work varied shifts, including weekends.
About the job
Become a vital member of our dynamic customer support team, providing assistance to users with mobile service inquiries through phone and email channels. In this role, you will address account-related issues, clarify service options, resolve billing inquiries, and uncover sales opportunities. This position is ideal for individuals with excellent communication skills who thrive on problem-solving and supporting customers.
Key Responsibilities:
Deliver prompt and professional responses to customer inquiries via phone and email.
Assist customers with account management, billing issues, and service information.
Identify and suggest appropriate products or service upgrades to enhance customer experience.
Accurately log all customer interactions within the system.
Achieve performance and quality metrics consistently.
Ensure a high level of customer satisfaction in all interactions.
About Cross Border Talents
Cross Border Talents is a leading provider of customer support solutions, dedicated to connecting talent with opportunities in a fast-paced digital environment. We value our team members and strive to create a supportive and dynamic workplace where individuals can thrive.
Clicking Apply Now takes you to AutoApply where you can tailor your resume and apply.
Unlock Your Potential
Generate Job-Optimized Resume
One Click And Our AI Optimizes Your Resume to Match The Job Description.
Is Your Resume Optimized For This Role?
Find Out If You're Highlighting The Right Skills And Fix What's Missing
Experience Level
Entry Level
Qualifications
Requirements:Fluency in German (B2 – C1 level) is essential.Previous experience in customer service or sales is advantageous.Exceptional verbal and written communication skills.Strong multitasking abilities and effective time management skills.Comfort with technology and customer management systems.A sales-oriented mindset with a proactive approach.Flexibility to work varied shifts, including weekends.
About the job
Become a vital member of our dynamic customer support team, providing assistance to users with mobile service inquiries through phone and email channels. In this role, you will address account-related issues, clarify service options, resolve billing inquiries, and uncover sales opportunities. This position is ideal for individuals with excellent communication skills who thrive on problem-solving and supporting customers.
Key Responsibilities:
Deliver prompt and professional responses to customer inquiries via phone and email.
Assist customers with account management, billing issues, and service information.
Identify and suggest appropriate products or service upgrades to enhance customer experience.
Accurately log all customer interactions within the system.
Achieve performance and quality metrics consistently.
Ensure a high level of customer satisfaction in all interactions.
About Cross Border Talents
Cross Border Talents is a leading provider of customer support solutions, dedicated to connecting talent with opportunities in a fast-paced digital environment. We value our team members and strive to create a supportive and dynamic workplace where individuals can thrive.