Customer Support Specialist at ADF Medical Services | Westlake, Ohio

ADF Medical Services Inc.Westlake, Ohio, United States

Hybrid Full-time

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Experience Level

Entry Level

Qualifications

Manage inbound inquiries through calls, emails, and chat from patients and clients. Provide precise and timely information regarding services, appointments, and billing. Address customer complaints and concerns with empathy and professionalism. Accurately document all interactions in our CRM and support systems. Follow up with patients and clients to ensure complete resolution of issues. Collaborate with various internal departments to handle complex inquiries. Ensure strict patient confidentiality in compliance with HIPAA regulations. Meet and exceed customer satisfaction targets and performance KPIs.

About the job

Join Our Team as a Customer Support Specialist! At ADF Medical Services Inc., we are seeking a dedicated and enthusiastic Customer Support Specialist to provide exceptional service to our patients and clients. If you possess a problem-solving mindset, a compassionate demeanor, and outstanding communication abilities, we want you to be a part of our dynamic team.

Role Overview: As a Customer Support Specialist, you will be an integral part of our Customer Support & Patient Services department.

Work Environment: This position offers both remote and on-site options, allowing for flexibility in your work schedule.

Employment Type: Full-Time / Part-Time

About ADF Medical Services Inc.

ADF Medical Services Inc. is committed to delivering high-quality medical support services. We prioritize patient satisfaction and are dedicated to fostering a supportive environment for both our clients and employees. Join us and advance your career in a company that values growth and professional development.

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Customer Support Specialist at ADF Medical Services | Westlake, Ohio

Experience Level

Qualifications

About the job

About ADF Medical Services Inc.

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