About the job
Why Join Us?
Brex is revolutionizing the way businesses manage their spending with our AI-driven spend platform. We empower companies—from startups to large enterprises like DoorDash, Flexport, and Compass—to gain control over their finances through integrated corporate cards, banking solutions, and global payments, complemented by user-friendly software for travel and expenses.
At Brex, we challenge conventional thinking and encourage collaboration among some of the industry's brightest talents. We are dedicated to fostering a diverse workforce and an inclusive culture, believing that your potential is limitless. We equip you with the necessary resources, tools, and support to propel your career forward.
Customer Experience at Brex
The Customer Experience (CX) team is the frontline of the Brex brand, directly influencing customer growth and retention. We provide swift, personalized support while gathering insights that inform product development and policy changes. We work with urgency, empathy, and accuracy to ensure our customers succeed, while also shaping the future of Brex. If you are passionate about solving impactful challenges for ambitious clients, then CX is the perfect fit for you.
Your Role
As a Support Specialist I at Brex, you will play a pivotal role in ensuring our customers are satisfied and productive. You will collaborate closely with Sales, Product, and Engineering teams to establish high standards of customer service, always communicating with empathy and respect.
Where You’ll Work
This role is fully remote, based in Salt Lake City.
Key Responsibilities
- Resolve customer inquiries promptly and thoughtfully via email, phone, and chat, leveraging AI tools to enhance service quality and efficiency.
- Craft personalized, thoughtful responses to a diverse range of customer requests.
- Analyze incoming requests, identify trends in customer issues, and share insights with the team.
- Document and report bugs to the Engineering teams for resolution.
- Contribute actively to team objectives and celebrate successes together.
- Support the ongoing learning and success of your team by sharing knowledge, mentoring, and assisting with documentation.