About the job
Managing business expenses shouldn't be a hassle. At Pleo, we revolutionize spend management, making it intuitive and empowering for finance teams and employees. Our goal is to enable every business to 'go beyond' with our innovative solutions.
With a decade of experience under our belt, our name 'Pleo' reflects our commitment to exceeding expectations. We have a vibrant community of over 850 employees from 100+ nationalities, all dedicated to transforming the future of business spending.
As we grow, we seek a talented Customer Support Specialist / Complaints Manager to join our Risk & Resolution Team. You'll be the go-to person for resolving formal complaints, ensuring positive outcomes in sensitive situations. This role is crucial as we expand our financial services across the UK and Europe. If you're passionate about navigating complex regulations and improving customer experiences, we want to hear from you!
You will report to our Customer Support Manager and collaborate closely with teams in Compliance, Legal, and Product. Our culture emphasizes teamwork and excellence, striving to deliver top-tier support while upholding regulatory standards.

