About the job
At Klaviyo, we celebrate the diverse backgrounds, experiences, and perspectives that each member (affectionately referred to as Klaviyos) contributes to our workplace daily. We believe in providing everyone a fair chance at success and appreciate the unique experiences each individual brings beyond conventional job criteria. If you feel you closely align with this description, we encourage you to apply. To discover more about what it's like to work at Klaviyo, visit klaviyo.com/careers to see how we empower creators to take charge of their destiny.
Dublin, Ireland (Hybrid: 3 days per week in the office)
Your Impact:
- Acquire comprehensive knowledge of the Klaviyo platform.
- Deliver high-quality product support for Klaviyo customers, collaborating with them to effectively resolve their issues through email and live chat.
- Communicate thoughtfully to address inquiries from both technical and non-technical end users while providing support across diverse technologies.
- Diagnose software issues and manage escalated customer complaints using established processes.
- Offer assistance and guidance on non-technical inquiries (e.g., marketing, sales, e-commerce setup).
- Engage thoughtfully and effectively with all Klaviyo customers.
- Document troubleshooting and resolution processes.

