About the job
At MindFriend, we are revolutionizing mental health care through our comprehensive telehealth platform that connects licensed psychologists, psychiatrists, and therapists with individuals in need of professional support.
Role Overview
We are seeking a dedicated Customer Support Specialist to deliver exceptional and efficient assistance to both our clients and clinicians utilizing the MindFriend platform. Your primary goal will be to ensure seamless interactions related to bookings, payments, and platform navigation.
Key Responsibilities
- Address client and clinician inquiries through email, chat, and various support channels.
- Guide users through the appointment booking process, account access issues, and payment queries.
- Provide assistance on utilizing the platform effectively, including video calls, scheduling, and user profiles.
- Troubleshoot basic technical concerns and escalate more complex issues as necessary.
- Keep accurate records of support requests and resolutions.
- Maintain a professional, empathetic, and confidential approach when interacting with users.

