About the job
About Eucalyptus
We are dedicated to ensuring good health lasts a lifetime. With over 1 billion individuals living with obesity globally, leading to preventable chronic diseases, we aim to enhance long-term care.
Eucalyptus is the driving force behind Juniper, one of the largest weight-management programs worldwide, integrating GLP-1 medication with personalized nutrition, exercise support, and clinical care from a team of healthcare professionals including prescribers, nurses, health coaches, pharmacists, and dietitians. Our published clinical research demonstrates that our holistic approach enables patients to achieve four times more weight loss during their Juniper treatment.
- Achieved 130% year-over-year revenue growth and a 90% reduction in cash burn, raising over $100M from notable investors including BOND, NewView, Blackbird, and Airtree.
- Assisted more than 350,000 patients dealing with obesity across five markets.
- Received selective NICE endorsement to provide services to the NHS.
- Catered to thousands of patients in Germany and Japan.
About the Role (Your Responsibilities)
This role transcends typical customer support duties. You will not simply be processing requests or answering queries; instead, you will actively engage in resolving patient concerns and ensuring exceptional care.
As a Customer Support Specialist, you will play a crucial role in our commitment to delivering exemplary support to our patients through various channels including email, chat, and inbound or outbound calls.
Your Core Responsibilities:
- Patient-Centric Problem Solving: Take charge of patient issues, ensuring timely and effective resolutions. Your priority is to provide outstanding care and support while demonstrating empathy, significantly impacting our patients' lives.
- Collaborative Partnerships: Work closely with our doctors, pharmacies, and other stakeholders to ensure seamless patient experiences.

