About the job
- Collaborate with a dedicated team to prepare and declare customs entries for both inbound and outbound shipments, ensuring seamless customs clearance.
- Assist with customs entry filing, facilitate physical inspections, and manage customs liquidation processes at terminals as needed.
- Thoroughly understand and actively monitor all operational aspects of the Customs Brokerage department, ensuring compliance with internal metrics, external KPIs, and operational standards.
- Establish a benchmark for exceptional customer service, guaranteeing that all client expectations are met per the KPIs defined in customer Standard Operating Procedures (SOP).
- Ensure timely distribution of customer-specific reports as per the requirements outlined in the SOP.
- Foster a culture of continuous improvement and innovation within the team.
- Review and verify targeted customs entry declarations to maintain a high level of accuracy.
- Act as a representative for the local Customs Brokerage team in interactions with Vietnamese Customs Authorities.
- Respond to inquiries and correspondence from Vietnamese Customs on behalf of the Customs Brokerage team.
- Support the transition of new business ensuring all documentation is correctly completed and procedures align with Expeditors’ Customs Compliance standards.
- Retain existing business and identify new opportunities to grow customer relationships.
- Oversee the creation and maintenance of customer Standard Operating Procedures (SOP).
- Provide guidance to clients on licensing, classification, valuation, duty minimization, and other relevant topics.
- Mentor and train members of the Customs Brokerage team to enhance their skills and knowledge.
- Effectively communicate updates regarding Customs Laws and Regulations to team members.
- Work collaboratively with team members to ensure accurate and timely billing processes.
- Supervise and assist with related accounting functions.
- Commit to ensuring customer satisfaction and a 100% service commitment.
- Maintain compliance of customs brokerage activities with company policies, Vietnamese Customs laws and regulations, as well as global compliance standards.

