About the job
Mercier Consultancy is excited to offer a fantastic opportunity for a Czech-Speaking Customer Solutions Consultant in Sofia, Bulgaria, complete with fully funded relocation. In this pivotal role, you will serve as the primary liaison for our Czech-speaking clients, providing tailored customer solutions that foster satisfaction and engagement.
You will thrive within a vibrant team environment, addressing client inquiries, troubleshooting challenges, and delivering bespoke solutions to meet diverse client needs. This position not only offers a pathway for career advancement but also comes with comprehensive relocation support.
Key Responsibilities
- Deliver dedicated support for Czech-speaking clients
- Identify client needs and provide customized solutions
- Collaborate with internal teams for prompt issue resolution
- Accurately document client interactions and solution processes
- Suggest service enhancements based on client feedback
- Assist in onboarding and training for new clients
- Stay informed on company offerings and industry trends

