About the job
Join Mercier Consultancy as a Czech-Speaking Customer Support Representative in our Logistics Department, based in vibrant Athens, Greece! This pivotal role will allow you to provide top-notch assistance to our Czech-speaking clients, addressing their inquiries related to logistics and supply chain services. Your customer support expertise will be instrumental in facilitating effective communication and resolving issues, ensuring an optimal logistics experience.
We are seeking enthusiastic individuals who are passionate about logistics and possess excellent communication skills. If you thrive on helping customers and tackling complex logistical challenges, we want to connect with you!
Key Responsibilities
- Deliver customer support in Czech through various channels including phone, email, and chat
- Assist clients with questions regarding shipments, tracking, and logistics solutions
- Accurately document customer interactions and resolutions in our support system
- Work collaboratively with internal teams to resolve client issues
- Educate customers on logistics processes and services
- Collect client feedback to enhance overall service quality
- Engage in training sessions to keep updated on logistics operations and technologies

