About the job
Join Mercier Consultancy in a dynamic opportunity as a Czech Speaking Customer Support Specialist for our esteemed Client's Social Media Platform team based in Greece. In this vibrant role, you will deliver exceptional support to our Czech-speaking users, assisting them with inquiries and enhancing their social media experiences.
Your fluency in Czech will be indispensable as you guide customers through the platform, troubleshoot issues, and ensure they maximize their social media interactions. You will be a key player in boosting user satisfaction and fostering a positive community environment.
Key Responsibilities
- Provide outstanding customer service in Czech via phone, email, and chat addressing social media platform inquiries.
- Assist users with account setup, troubleshooting issues, and general usage questions.
- Resolve customer complaints and inquiries effectively and professionally.
- Accurately document customer interactions and solutions in our CRM system.
- Collaborate with technical teams to address complex user issues.
- Collect user feedback to enhance platform features and services.
- Stay updated on trends in social media and community engagement.

